Award Winning Customer Service

Award Winning Customer Service, based on our guest reviews.

 

We are delighted to announce that we have won not one but two prestigious awards already this year!

 

They are particularly special awards for us as they are all based on customer reviews.

 

Your experience with us, from booking to check out, is something which we pride ourselves in making as easy & enjoyable as possible.

 

So it gives us great pride to hear that you think we are doing a great job too!

 

Feefo Platinum Trusted Award 2023

 

The prestigious Platinum Trusted Award is only awarded to businesses who earn a Gold Trusted Service Award for three consecutive years.

 

This is one of the highest honours available from Feefo for outstanding customer service. 

 

We are so happy that you, our guests, have given us such amazing feedback over many years. 

 

Booking.com 10/10 Review Award 2023

 

Another very rare award that we received this year is the Booking.com 10/10 Reviewer Award for our property Castle View in Edinburgh.

 

Because all of our guests gave their stay with us at Castle Terrace 10/10 we were awarded with this award from Booking.com.

 

As one of our very first properties it is particularly special to us, so we are delighted that you love it too!

 

This was just one of the many awards our properties received from Booking.com this year.

 

We are so proud of the team and delighted that our guests have enjoyed their stays with us!